SMS, WhatsApp and Inbox

Email, SMS and WhatsApp in one inbox per client.

Every message from every channel sits with the contact it belongs to, so anyone in the team can pick up the conversation.

Screenshot: Inbox with every channel

One conversation per client

SMS, WhatsApp and email replies in one inbox, on the contact's timeline.
Templates that save time

SMS templates and approved WhatsApp Business templates, usable by people and by workflows.
Opt-outs handled for you

STOP words (including Hindi ones), sending hours, a daily cap, and India's DLT rules for SMS.

How it works

1
Connect your channels

SMS through Twilio, Plivo, Telnyx or Exotel; WhatsApp through the WhatsApp Business Cloud API.
2
Send from the contact

Pick a template or type a message; sending hours and opt-outs are checked first.

Screenshot: Sending a WhatsApp template
3
Answer from the inbox

New messages from every channel arrive in one inbox; open the contact to see the whole history.

Screenshot: Inbox
4
Automate the routine

Workflows can start when an SMS or WhatsApp message arrives and can send templates themselves.

Screenshot: Workflow on a received message

What do I need for WhatsApp?

A WhatsApp Business Cloud API account from Meta, which needs Meta's business verification. Message charges are paid to Meta.

Which SMS providers work?

Twilio, Plivo, Telnyx and Exotel – the same providers used for calling. SMS charges are paid to them.

How are opt-outs handled?

STOP replies (also in Hindi) opt the contact out, messages respect sending hours and a daily cap, and Indian SMS follows the DLT rules.

Can we log LinkedIn messages?

Yes, by hand on the contact's timeline, so the whole conversation stays in one place.

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