This policy explains what personal data we collect when you use this website or contact us, why, and what rights you have. It covers the website and its forms only. The data in a customer's CRM is covered by our service agreement and data processing agreement.
Who we are
Shubhankar Chakraborty, Atmarampur, Paschim Rameswarpur, Budge Budge 700140, West Bengal, India ("we", "us") decides how the personal data described here is used (the controller). Privacy questions: Shubhankar Chakraborty, support@rosespark.com.
What we collect
- What you type into our forms: your name, email address, company, and – if you give them – phone or WhatsApp number, team size, country, the tool you use today and your message; whether you ticked "I agree to be contacted" and "Tell me when v2 is ready".
- Where the form was sent from: the page you were on.
- Only if you accept cookies: the first page of your visit and the campaign tags in the link you arrived by (source, medium, campaign name).
- Server logs: our web host records standard technical data (such as IP address, browser and the page requested) to keep the site running and secure, and deletes it after a short period.
We do not use analytics or advertising cookies, and we do not sell personal data.
Why we use it
- To answer your enquiry, arrange and hold your demo, and send you a proposal if you ask for one – because you asked us to (steps before a contract).
- To send you a few follow-up emails about your demo request – our legitimate interest in replying to your request; you can ask us to stop at any time.
- To send you news and offers – only if you ticked "I agree to be contacted"; you can withdraw this at any time with the unsubscribe link or by emailing us.
- To know which campaigns bring visitors – only with your consent to cookies.
Where it is kept and who sees it
Form answers go straight into our own CRM, on our own server, hosted with Hostinger. Only our team can see them. When you book a meeting on our thank-you page you use Google Calendar's booking page, and Google receives the name and email you enter there under Google's privacy policy. We use the email providers that deliver our messages. If data leaves your country, we use the safeguards the law requires.
How long we keep it
If you do not become a customer, we delete your enquiry 24 months after our last contact, unless you ask us to delete it sooner. Customer records are kept for as long as the contract runs and afterwards as long as the law (for example tax law) requires.
Your rights
Depending on where you live (for example under the EU and UK GDPR or India's Digital Personal Data Protection Act), you can ask us to:
- give you a copy of your data, or correct it;
- delete it, or stop using it for some purposes;
- stop emailing you, and withdraw any consent you gave;
- name someone to exercise your rights if you cannot.
Email support@rosespark.com. We reply within 30 days. You can also complain to your data protection authority (in India, the Data Protection Board of India).
Browser storage
What the site keeps in your browser, and why, is listed in our cookie policy.
Children
This website is for businesses and is not meant for anyone under 18.
Changes
If we change this policy we update the date at the top of the page.
Other policies: Privacy · Terms of use · Service agreement · Data processing · Refunds · Cookies