This policy explains how cancellations and refunds work for RoseSpark CRM. It is part of our service agreement.
First-year fee
- A full refund if you cancel within 14 days of payment and before we have set up your server.
- After your server is set up, the first-year fee is not refundable, because the setup work has been done.
Update renewals
You can cancel a renewal within 14 days of its invoice for a full refund; after that it runs to the end of the year.
Hosting
Hosting is billed yearly; if you cancel, we refund the unused full months.
How to cancel
Email support@rosespark.com from an address of your business, or write to Shubhankar Chakraborty, Atmarampur, Paschim Rameswarpur, Budge Budge 700140, West Bengal, India. We confirm within two business days and, if you ask, send you a full export of your data before your server is deleted.
How refunds are paid
To the original payment method, within 7 business days of our confirmation. Taxes are refunded as the law allows.
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